Privacy Policy

1. Information We Collect

We collect your name, email, phone number, delivery address, and order history when you use Heiben Bakery, in line with GDPR requirements.

2. How We Use Your Data

• To process and deliver your orders
• To communicate order updates and support requests
• To send optional newsletters, if you subscribe
• To improve our website and franchise operations

3. Data Sharing

Your order details are shared only with the franchise fulfilling your order, and with payment processors required to complete your transaction. We never sell your data to third parties.

4. Data Retention

We retain account and order data for as long as your account is active, or as required by Austrian tax law, whichever is longer.

5. Your Rights Under GDPR

You have the right to access, correct, export, or delete your personal data at any time. See our Account Deletion Policy for how to request deletion.

6. Cookies

We use essential cookies to keep your cart and session working, and optional analytics cookies to understand site usage. You can manage cookie preferences in your browser.

7. Contact

For any privacy questions, contact us at hello@heibenbakery.at.